Their approach

A regular taxi company will take your booking, but it will then be put out on their dispatch system up to one hour before the pickup time, even if you have booked your journey months in advance. This means they are relying on a driver and appropriate vehicle for your needs to be available nearby to carry out the booking. What if a driver in the appropriate vehicle is not available at say 2am? You have no other choice but to wait beyond your requested pickup time and hope you still make it to the airport on time, or frantically call around to other companies hoping they can help you. The reason we know this is because we have been called on a few occasions from people in this exact situation.

In addition, there is very little control on driver hours with regular taxi companies. Taxi drivers in Cardiff work on a self-employed basis and control what hours they sign on and off. They could have been working for any number of hours prior to your long-distance airport booking being dispatched to them. Would you feel comfortable knowing your driver had been out working for maybe 6 hours (maybe more) prior to then picking you up to take you from Cardiff to Heathrow airport?

Our approach

We will only confirm your booking after checking we have availability of a driver and the appropriate vehicle for your needs and requested service level. This then allows the driver to know their schedule well in advance, get adequate rest, prepare themselves for the long-distance journey and most importantly arrive at your requested pick-up time.

We take safety seriously and never overwork our drivers; therefore, we would never allocate a driver more than one long distance transfer in a 24-hour period. We would rather turn down a request than compromise on safety.

For airport collections your driver will enter the arrivals hall 45 minutes after your flight has landed. They will be waiting with a nameboard for your attention.

For cruise port collections you can contact your driver once you are ready and waiting in the pick-up zone.

We will always provide you with your drivers contact details in advance of your booking(s), so you can easily get hold of them if required.

Your driver will wait up to 60 minutes from when the flight has landed free of any additional cost for flights landing on time or landing up to 1 hour beyond the original scheduled arrival time, thereafter, waiting charges will be applicable of £5.00 (Standard Class) & £10.00 (Executive Class) for each additional 15 minutes you are late.

If your flight lands later than 2 hours or more beyond the original scheduled arrival time, then waiting charges will be applicable of £5 (Standard Class) or £10 (Executive Class) for each additional 15 minutes the passenger is late.

If the flight has been cancelled by the airline within 24 hours of the original scheduled arrival time you will be obligated to honour 100% of the agreed fee payable. In this situation, we will try our best to make alternative arrangements should you be placed on a replacement flight; however, this will be subject to our availability, and we reserve the right to apply an additional charge under these circumstances.

Cancellations made more than 7 days before the booking date & time will be eligible for a full refund minus a 15% administration fee.

Cancellations made anytime within 48 hours to 7 days before the booking date & time will be eligible for a 70% refund.

Cancellations made within 48 hours of the booking date & time are not eligible for any refund.

If you need to change your booking to another date or time, then we will try our best to accommodate the change subject to our availability. Depending on the change requested, we reserve the right to apply an additional charge under these circumstances.

If we are unable to accommodate your change, then your booking will be treated as a cancellation and subject to the cancellation terms above.

Yes, just click the + icon next to the ‘Pickup Location’ field to enter additional addresses.

We will confirm your driver details to you 3 days before your pick-up date. If you make a booking that is due in less than 3 days’ time then you will receive your driver details shortly after we have confirmed the booking.

Yes, we will issue you with an invoice when confirming your booking.

Once we have received your request, we will check our availability, and if the fee is correct or requires adjustment to take into account any additional requirements you may have specified.

If we do have the availability and the fee quoted is correct we will go ahead and process the card payment and issue you with your booking confirmation.

Alternatively, we will email you if we don’t have the availability to carry out your booking or for any other reason.

We endeavour to respond to all requests received between the hours of 08:30am and 21:00pm (UK time) within 1 hour.

Yes you can. After entering the details of your first journey, you will then be able to add another journey on step 3 by clicking on the ‘Return’ button.

We are based in Cardiff and hold a Cardiff private hire operators license to provide insured private hire journeys. In this digital online era, you will find many companies claiming to be Cardiff companies. However, they are not based in Cardiff and sometimes not even in the UK! Therefore, they do not hold the appropriate licenses or have the local knowledge that we do. Many of them are also just comparison sites that don’t even own any vehicles.

We have heard from many who have been let down by these companies, as they are happy to take your money, and only then see if they can find someone to complete your booking. Due to desperation, they may turn a blind eye to the compliance checks they should be carrying out on drivers and vehicles and can end up facilitating unlicensed and/or uninsured journeys.

All drivers hold a private hire driver’s license, this means they are DBS checked, satisfied medical checks, passed the appropriate training courses, and passed written and oral tests covering areas such as byelaws, legislation and conditions of license.

All vehicles are licensed and tested on a regular basis to ensure they remain suitable and roadworthy to be able to provide private hire journeys. All vehicles also hold fully comprehensive hire and reward insurance.

Our vehicles are well maintained as they carry out multiple long-distance journeys across the UK every week. It is extremely rare that our vehicles break down, but no matter how well maintained a vehicle is there is always the risk it could break down for a whole number of reasons. Should this happen during your journey, we will immediately call a local operator near to the location to come and pick you up and take you to your destination, so there is minimum delay to your journey in such an event.